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EXPERIENCE

Programmer II | MAX Credit Union | Remote, US
06/2023 – Present
• Developed and customized reports and applications using PowerOn, integrating HTML and JavaScript to enhance functionality and improve user interfaces for internal business needs.
• Developed and implemented Single Sign-On (SSO) integration using Q2’s SDK to streamline authentication processes and improve user experience across digital banking platforms.
• Built and maintained React-based user interfaces to modernize and improve member-facing applications.
• Utilized Postman to test and document RESTful APIs, improving communication between front-end and back-end systems.
• Collaborated with cross-functional teams to identify solutions for enhancing digital banking services.
• Debugged and optimized code to resolve production issues and improve application performance.
• Developed server-side applications and RESTful APIs using Node.js to improve backend functionality.
• Integrated JavaScript and Node.js to enhance automation and streamline banking processes.

Software Support Specialist | Dynamic Systems Inc | Remote, US
05/2022 – 06/2023
• Built Python scripts to emulate human use of software, leading to a more extensive standard of testing.
• Automated barcode input, increasing throughput from hundreds to thousands per hour.
• Collaborated with contractors on new features and software bugs.
• Mentored teammates on Python usage and script customization.
• Facilitated software installations for new clients and managed updates for existing customers.
• Developed SQL queries for inventory, production yield, and product viability reports.
• Acted as lead point of contact for Latin-American clients due to Spanish fluency.
• Authored user guides and documentation for company software.
• Converted SQL code from BDE to Azure databases.

Graduate Research Assistant | USA School of Computing | Mobile, AL
08/2021 – 05/2022
• Developed a data mining tool for clients using Python.
• Managed short-term Agile projects, collaborating with faculty and peers.
• Created internal and external documentation.
• Implemented Pandas, NumPy, and JupyterLab for data manipulation and algorithm development.
• Maintained strict data security standards.

Educational Technology Specialist | USA College of Medicine | Mobile, AL
11/2020 – 03/2021
• Provided technical support for high-quality technology integration in medical education.
• Installed and configured hardware such as computers, projectors, and web cameras.
• Supported digital tools (iPads, Zoom, Panopto, Canvas, Google Workspace) in classrooms and live streams.
• Scheduled and supported lecture live streaming and recordings.
• Edited and uploaded lecture videos to Canvas.
• Created training materials for faculty on tech tools.

Support System Specialist | Viva Health | Mobile & Birmingham, AL
03/2020 – 11/2020
• Provided physical and remote support across regions following UAB protocols.
• Handled tickets via Cherwell and proprietary systems.
• Served as direct tech support for 100+ local users, backup for 600+ users.
• Authored technical documentation on various platforms and tools.
• Set up remote users using Cisco Meraki, AnyConnect, and Citrix.
• Used Active Directory, RDP, PDQ, and Microsoft Endpoint Manager for system management.
• Organized hardware inventory using Snipe.io.
• Safely decommissioned and removed live production servers.

Information Technology Technician II | Madix Inc. | Goodwater, AL
05/2018 – 03/2020
• Provided Tier I & II tech support across environments for 900+ users.
• Managed user accounts and permissions using Active Directory.
• Installed and supported a wide range of software tools (SAP, SolidWorks, AutoCAD, Adobe, RFGEN).
• Configured VoIP phones, printers, and routers.
• Oversaw SAP GUI deployment and updates.
• Reimaged 75% of company machines from Windows 7 to Windows 10.

EDUCATION

University of South Alabama
Master of Science in Computer Science
08/2020 – 07/2022

Troy University
Bachelor of Science in Computer Science
08/2014 – 05/2018

PROJECTS

Hortonworks Sandbox
01/2022 – Present
• Utilized Apache Ambari to ingest and store data in HDFS.
• Transformed and exported datasets using Pig.
• Queried and analyzed data using Impala, Hive, and Spark.
• Built a web scraper to preprocess data for analysis.
• Designed visualizations for presenting data insights.

www.mexgirlmindy.com
04/2019 – Present
• Personal site hosted on GoDaddy.
• Used as a sandbox environment and temporary AWS domain.
• Deployed a Flask app with Docker and connected to an RDB.

CERTIFICATIONS
• ITIL v4 Foundations – 09/2019
• LEAN Bronze – 10/2018

SKILLS
JavaScript, React, Node.js, Python, SQL, HTML/CSS, Postman, PowerOn, Git, Agile, REST APIs, Tableau