EDUCATION
University of South Alabama | Masters of Science in Computer Science 05/2022
Troy University | Bachelor of Science in Computer Science 05/2018
EXPERIENCE
Programmer I | MAX Credit Union | Remote 06/2023 – Present
- Developed and customized reports and applications using PowerOn, integrating HTML and JavaScript to enhance functionality and improve user interfaces for internal business needs.
- Developed and implemented Single Sign-On (SSO) integration using Q2’s SDK to streamline authentication processes and improve user experience across digital banking platforms.
- Collaborated with cross-functional teams to identify solutions for enhancing digital banking services.
- Debugged and optimized code to resolve production issues and improve application performance.
- Developed server-side applications and RESTful APIs using Node.js to improve backend functionality.
- Integrated JavaScript and Node.js to enhance automation and streamline banking processes.
Software Support Specialist | Dynamic Systems Inc | Remote 05/2022 – 06/2023
- Develop Python scripts to test software.
- Manually test software for server, mobile, and desktop use.
- Bilingually communicate with domestic and international customers
- Support product rollout to domestic and international customers.
- Develop SQL queries for customer reports.
Graduate Research Assistant | University of South Alabama’s School of Computing | Mobile, AL 08/2021 – 05/2022
- Individually managed short-term projects using Agile methods.
- Created and reviewed field-appropriate documentation for internal and external use.
- Developed a data mining tool for clients.
- Collaborated with peers and doctors within the department to create, test, and implement algorithms.
- Upheld strict security standards required by both clients and departments.
Educational Technology Specialist | University of South Alabama’s College of Medicine | Mobile, AL 11/2020 – 03/2021
- Provided technical support in developing, achieving and maintaining high quality technology integration into teaching and learning for the College of Medicine.
- Installed new technologies, including computers, projectors, TV’s, touch screens, monitors and web cameras.
- Used digital tools, including Ipads, Zoom, Panopto, Canvas, and Google WorkSpace, to enhance instruction and improve student performance in the classroom or live streaming.
- Scheduled, set up, monitored and supported live streaming for the College of Medicine.
- Assisted in the recording, editing and uploading of live lectures to Canvas.
- Developed training materials for faculty and staff on the use of computer applications to support teaching.
Support System Specialist | Viva Health | Mobile, AL & Birmingham, AL 03/2020 – 11/2020
- Followed UAB’s protocol to provide a wide range of physical and remote support.
- Used the Cherwell ticketing system for external tickets and a proprietary system for internal tickets.
- Direct technician for 100 users stationed in the Mobile region, and backup technician for 600+ users in other regions.
- Created documentation and guides including Adobe, Citrix, GoToWebinar, Google Suite, Microsoft Office, and Zoom.
- Setup and maintained remote users on Cisco Meraki, Anyconnect, and Citrix tools.
- Used Microsoft Endpoint Manager, Active Directory, RDP and PDQ to configure devices.
- Populated the entire inventory database in Snipe.io from multiple excel sheets, then maintained the database.
- Successfully removed decommissioned servers from racks with live production without issue.
Information Technology Technician II | Madix Inc. | Goodwater, AL 05/2018 – 03/2020
- Troubleshoot level I and II issues in very broad types of environments.
- Provided support for 900 employees through Microsoft Active Directory, creating flexibility for in-house IT department.
- Installed and supported Windows 10 Enterprise and Windows legacy operating systems, as well as Microsoft Office Suite, SAP, Solidworks, AutoCAD, Adobe Suite, Google Chrome, Cisco Anyconnect, and RFGEN.
- Configured network devices, including VoIP phones, printers, and routers.
- Implemented the deployment of SAP GUI and subsequent updates.
- Reimaged 75% of Windows 7 devices to Windows 10.
CERTIFICATIONS
ITIL v4 Foundations 09/2019
LEAN Bronze 10/2018